Taylor and Francis Ammons, D: Municipal Benchmarks: Assessing Local Perfomance

"Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performancein all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed. The book includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. This edition provides new or expanded listings of professional standards across the full array of municipal functions. Two all-new chapters cover economic development and benchmarks for municipal airports, call centers, mail centers, print shops, and public information offices. Performance statistics for more than 250 city governments help public management professionals keep abreast of the most current information available." --Publisher description. ...