Harper Collins (US) Defend Yourself

Talk Back / Fight Back Patient, client, employee, small business owner, taxpayer, investor, consumer—it's time to defend yourself! Why should anyone tolerate an HMO not paying for his emergency surgery because he didn't give notice beforehand or accept a higher auto insurance rate because she lives in a low-income community? A large body of laws and regulations exists to give average workers and consumers the tools to talk back and fight back. ...